• Planning
• Organizing
• Follow-through

because
Human Services
should never be
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Frequently Asked Questions

Originally released in 1995 as EnCompass, the EC line of software is a new generation of person-centered planning software that does more than merely coordinate services; it’s also a tool to create plans, develop strategies, track progress, synthesize information, and make your work more meaningful. EC allows you to organize important information about people receiving your services, to develop plans and assess follow-through. This helps you spend more time meeting consumer needs.

Here are the answers to some of the most frequently asked questions about EC.

What can EC do for me?

EC gives you all the tools to organize consumer information, coordinate services, create plans, develop strategies, track progress, and synthesize information. You become more efficient, more productive and have more time and energy to devote to meeting consumer needs.

Who typically uses EC?

Program Directors, Service Coordinators (Case Managers, QMRPs) Team Members, Professional Consultants, and Data Entry Personnel all use EC to carry out tasks related to service coordination, planning and plan follow-through.

How will EC help the consumer?

• EC facilitates the delivery of services to the consumer by freeing up your time from routine paperwork.
• EC is portable so you can go to the consumer, the consumer does not have to come to you. EC is never a barrier to community inclusion.
• EC promotes maximum individualization and you may override automatic functions in order to individualize.
• EC helps you quickly adjust to changing consumer needs.
• EC helps to keep members of the team on track.
• EC is values-based so that possibilities are maximized for the consumer.

What equipment do I need to run EC?

There is a version of EC for your operating system, Windows 95, 98, Windows 3.1x, and OS/2. EC is currently being used in a variety of network installations, including Windows NT, Novell, and Windows peer to peer networks. If you have questions about EC's hardware or software requirements, please give us a call.

Will it take long to get started?

EC will actually save you time. It allows you to make the transition from your current method smoothly, and offers tips on how to do so. Once you’ve freed yourself from your present system, you’ll discover how EC can help you perform your work more quickly, efficiently, and accurately. With the practice database included, you can begin using EC immediately and not worry about making mistakes!

Can I get technical support?

You’ll receive prompt, courteous support from experts whenever you call our Help Line. Support is also available by fax and e-mail

Will I need training?

From its inception, EC software was designed to require no special training. It looks just like other commercially available programs you already have installed on your computer. EC includes both a comprehensive guidebook and extensive on-line help. A practice database has also been included, so you can get hands on experience right away. As new staff members join the organization, they’ll learn how to produce best-practice results on the very first try. Monaco & Associates does offer on-site training by expert program development staff who are experienced problem-solvers. Please call for more information.

Do I need to change everything at once?

Use only the features of EC you need, then expand at your own pace. EC can be set up for use on a single PC or on a multi-user network.

What about security and confidentiality?

EC is password-protected and users are only allowed access to records of consumers for whom they provide services.